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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Info Tech Asst II

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Job ID number:
693403
Department:
Support Services
Job Type:
Student Position
Job Post Begins:
Friday, March 24, 2017
Job Post Ends:
Wednesday, April 26, 2017
Job Detail:
Storage Infrastructure Management • Assist in physical storage server and capacity management. • Assist in space management including volume and share sizing. • Assist in permissions management of volumes and shares. • Assist in data replication and retention management. Password Reset Server Administration • Assist in the management of the password reset server. • Assist in the user account management. • Assist in enrolling users into the password reset server. Web Server Administration • Assist in the management of the web server. • Assist in troubleshooting incidents that arise on the web server. • Assist in content updates on the web server. Second Level Service Desk Request and Incident Management • Receive phone calls for requests and incidents. • Direct phone calls to the proper party for support. • Create tickets for any request or incident that comes in. Documentation • Create documentation for the services that you are directly involved in supporting. • Ensure documentation is kept up to date on a regular basis.
Desired
Qualifications:
Enrolled in a technology-based degree granting program. Education, experience and/or exposure related to a Windows Active Directory environment as well as NetApp storage systems. A creative and innovative lifelong learner with the ability to communicate effectively with a diverse population; able to problem solve within a collaborative team environment; ability to understand different perspectives while utilizing expert knowledge of the technical operations of the job.
Shift:
First
Pay Rate:
$11.56/hr
Work Hours:
Between 7am - 5pm
Hours per week:
up to 29