Project Services is a dedicated group of employees that are on call 24/7/365 to “Keep MSU Running.” The department provides project management, design and technical support for multi-craft alterations, improvements and maintenance projects. The department also manages a variety of campus emergencies. Work is primarily self-performed by internal 999 skilled trades labor force. A single project manager is assigned to manage each project from estimation through completion to maintain one point of contact between the customer and skilled trades staff. Most projects managed by Project Services are small in nature (less than $1 million) with compressed timelines; Project Services also manages a small quantity Capital Projects.
There is a 50 percent ratio between funded maintenance responsibilities and customer project work. Planners, inspectors and analysts (PIA’s) and skilled trades staff are shifted between project work and emergency work as needed to support the campus needs. This model has proven to deliver small projects efficiently and to have greater resources available at a moment’s notice as needed for emergency work.
Projects Services also supports the preventative maintenance program, managed by Building Performance Services. PIA’s, supervisors and skilled trades personnel update the deferred maintenance building data Just-In-Time (JIT). The department maintains a list of open order time and material contractors to support peak workloads, specialty trades and emergency work. An imbedded purchasing agent expedites purchase orders, bidding, time and material contracts to maximize cost savings efforts. This model has been highly efficient and supports MSU’s mission to Strengthen Stewardship by nurturing the university’s financial assets. The Project Services work control team is responsible for entering service requests for all maintenance projects into a work order system. The team also executes all external notices (IPF Alerts) for Project Services, Maintenance Services and Building Performance Services.
Project service areas include:
Plumbing and metals
Management of single and multi-craft, small to medium sized projects, utilizing MSU building trades staff, off campus contractors or in combination. Provides order of magnitude cost estimates, design and project management to campus owned buildings, including: metal fabrication, domestic hot and cold water piping, sanitary and storm drain piping, floor drains, toilets, urinals, sinks, water heaters, water softeners, drinking fountains, reversed osmosis, distilled and deionized water piping, laboratory, nitrogen, oxygen, vacuum and compressed air piping.
Provides order of magnitude cost estimates for small projects that are structural or carpentry related, including: masonry, plaster walls, door hardware, ceiling repair or replacement, floor repair or replacement and cabinets. Compiles cost estimates for paint related projects, including: walls (plaster or block), ceilings and floors. Handles custom paint and stain matches using MSU specified latex/oil base paints and stains, epoxies and elastomeric coatings. Manages single and multi-craft projects using MSU building trades and or outside contractors per MSU standards.
PIA alterations and improvements
Provides project management for campus infrastructure that needs alterations and/or renovation improvements. Compiles order of magnitude cost estimates. Meets with campus customers, industry representatives and contractors concerning estimates and installations. Works with IPF employees on single and multi-craft projects that do not require extensive design services. Takes overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of alteration and improvement projects.
Utility distribution, steam and process piping
Provides order of magnitude cost estimates, design and project management for university owned utility systems (potable water, storm sewer (excluding catch basins), sanitary sewer, chilled water, steam and condensate), hydronic heating systems, steam and condensate systems, chilled water systems, process piping systems and steam fired water heaters. Schedules service to all campus sewer septic tanks. Manages single and multi-craft projects utilizing MSU building trades staff, off campus contractors or a combination.
Provides order of magnitude cost estimates, design and project management for repair, replacement and installation of direct digital and pneumatic control systems, including: heating and cooling thermostats, temperature controls, 24/7 critical alarming and Direct Digital Control (DDC) panels. Manages single and multi-craft projects utilizing MSU building trades staff, off campus contractors or a combination of the two.
Work control management
Responsible for documentation and creation of policies, processes and procedures for Building Performance Services, Maintenance Services and Project Services, including: process mapping, current state analysis, gap analysis, documentation and evaluation on a scheduled cycle. Oversees front desk operations regarding the entry and conversion of services requests and distribution of external notices to campus building contacts in order to provide notification of utility outages and construction interruptions. Oversees customer service coordinator and is responsible for Project Services metrics analysis and presentation.
Contact: Kelly Feister, email@example.com, (517) 884-3663
Customer service coordinator
Responsible for monitoring newly approved projects received by Project Services and acts as a point of contact for customers throughout the life of projects; conducts in-person interviews and surveys with customers following project completion; assists in the handling of customer complaints; obtains and records data in the creation of metrics for Project Services based on IPF key performance indicators; processes service requests and external notices; assists with PIA project close out folders.
Electronics/high voltage electric
Responsible for providing economic electric problem solving and service that meets MSU guidelines and customer needs. Compiles cost estimates for customers involving lighting, general power requirements, high voltage distribution, data, security and fire alarms. Updates electrical JIT and executes projects. Manages large high volt projects to meet new building constructor’s deadlines throughout campus. Manages single and multi-craft projects with other PIA’s to collaborate all necessary trade experts.
Low voltage electrical
Provides order of magnitude cost estimates and manages electrical single-craft and multi-craft projects that include: lighting, electrical service upgrades, electrical for lab equipment, office electrical requirements, communications conduit systems, building/office/lab electrical assessments, utilities for AV equipment and testing of new energy efficient lighting.
Refrigeration and air conditioning, absorption cooling, pumps and water treatment
Provides order of magnitude cost estimates, design and project management for all types of air conditioning systems, cooling towers and related equipment, including: absorption chillers, mechanical chillers, split/central air conditioning systems and window air conditioners, refrigeration equipment (walk-in coolers and freezers, refrigerated display cases, growth chambers, air dryers and residential refrigerators and freezers), pumps, vacuum systems, compressed air systems, pumped fluid systems, chilled water loops and hot water heating loops, as well as process cooling and chilled water systems for cooling lab and engineering equipment. Water treatment including specifications for chemicals, glycol and water usage as pertained to HVAC water treatment. Manages single and multi-craft projects utilizing MSU building trades staff, off campus contractors or a combination.
Hazardous material removal
Provides removal support of hazardous materials (asbestos, lead, mercury, PCB’s) that may be impacted during maintenance or renovation activities. Retains licensed contractors to conduct removal according to appropriate state and federal regulations. Retains a neutral third party air monitoring firm on all projects to provide contractor oversight and air monitoring. Supports all asbestos related activity throughout campus.
Health and safety related concerns should be directed to Environmental Health and Safety, Dan Lyons, (517) 353-8956 or firstname.lastname@example.org.
Provides order of magnitude cost estimates, design and project management on campus owned buildings related to HVAC systems. Responsible for heating plant upgrade projects across campus including boiler replacement and redesign, energy improvement projects, boiler burner replacement and upgrades, utilizing state of the art combustion systems and technology. Manages single and multi-craft, small to medium sized projects, utilizing MSU building trades staff, off campus contractors or a combination.
Responsible for inspecting, identifying and remediating mold growth and related indoor air quality issues. Coordinates cleanup of small and large scale water loss events utilizing MSU building trades staff, off campus contractors or a combination. Also coordinates contractor services to clean up after sewage losses, fire damage and trauma.