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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities
(Third from left) Cindy Hawkins and Adam Normandin, custodian IIIs, accept outstanding cleaning worker awards.

(Third from left) Cindy Hawkins and Adam Normandin, custodian IIIs, accept outstanding cleaning worker awards.

Custodial sweeps (OS1) symposium


Dec. 30, 2011

Custodial Services, part of the Physical Plant’s* Building Services department, won several awards at the 10th Annual (OS1) Symposium hosted by the Cleaning Industry Trainers Guild July 10 to 12 in Salt Lake City. It was the first time that MSU employees had attended the symposium.

The symposium celebrated entities that are actively implementing the (OS1) cleaning system. (OS1) is optimized to be the best method all around. Building occupants benefit from the increased cleaning services and a commitment to put health concerns first. Less harmful chemicals are used in the buildings and the equipment is environmentally friendly.

At the symposium, speakers from many organizations spoke on a variety of topics. Attendees came from all over the country, including the University of Michigan, University of Texas and Sandia National Laboratories. The awards ceremony capped off the event by recognizing the top performers in several categories.

For collective awards, MSU received the “Rookie of the Year” award for showing significant early success with the program in the first year. (OS1) was started at MSU in July 2010.

MSU also received an (OS1) Green Certified Program of Merit for the Natural Resources Building. The award was based on audit scores. Each organization chose a pilot building to undergo auditing and continue to be audited periodically by a third party. MSU chose Natural Resources, which was the pilot building for (OS1) and a representative building for the audit process. Brandon Baswell, Custodial Services manager, said that the certification “is very important award because this is a third party coming in, evaluating the process, and saying that we’re doing all this right.”

As for individual awards, Cindy Hawkins and Adam Normandin, custodian IIIs, won outstanding cleaning worker awards, which were based on the recommendations of management.  Baswell, Mary Clark, training and logistics supervisor, and Don O’Toole, Custodial Services supervisor, nominated them.

The choice was difficult to make, as there were 20 other significant people involved with the (OS1) program. Hawkins and Normandin were chosen because, as the building heads at Natural Resources, they pioneered the implementation. Now, Hawkins is at Food Sciences and Normandin is at Agriculture Hall, and the two of them have helped to spread the (OS1) process to other buildings.

At the conference, Baswell gave a presentation on MSU’s rookie year with (OS1). He described MSU’s campus for the symposium attendees and explained how a training room had been setup for the first (OS1) Boot Camp. He also detailed the installation of (OS1) in 10 separate facilities on campus.

MSU was nominated for these awards by other users of (OS1) who recognize MSU’s excellence in the program. According to Gus Gosselin, director of Building Services, “[We cannot] self-submit. It means that many other entities are impressed with the manner that we are implementing this new program.”

In addition to the awards it won, MSU was also nominated for recognition in the following areas: Pioneer, Peer Influence, Communications, Best Training Program, Quality Improvement, Best Carpet Care, Best Certification Program, Trainer of the Year and Rookie of the Year.

When asked about what these awards mean for Custodial Services and for MSU as a whole, Baswell expressed excitement for the future. “It’s recognition that we’re going in the right direction.”

November/December 2011

*Prior to the creation of Infrastructure Planning and Facilities in January 2013, several IPF departments were a part of the now-dissolved MSU Physical Plant. Some historical articles on this website reference that former unit.