In Spartan Service to MSU: December 2013
Dec. 1, 2013
IPF strives to be the most high-performing, innovative, leading-edge facilities organization in the nation, with a focus on quality, customer satisfaction and value in all we do. The “In Spartan Service” feature highlights IPF’s commitment to the MSU community.
Team IPF serves campus 24/7/365
IPF staff works overnight to repair water-main leak
At 3 a.m. on Oct. 21, IPF received a report about standing water at the corner of Farm and Shaw lanes. Landscape Services and Building Services worked together to identify the cause of the water and to come up with a fast and effective solution. Because the corner is very busy with vehicle and pedestrian traffic during the day, a temporary fix was put in place until evening. At approximately 8:30 p.m., the road was shut down in order to repair what was found to be a water-main leak. IPF worked with several on-campus units and off-campus entities to barricade the area, cut the concrete, dig a hole and repair the water main. Once the repair work was complete, a temporary road was set by 5 a.m. in order to have the area open for campus traffic. Over the following few days, IPF personnel worked with contractors to rebuild the road, curb and gutter.
Jason Vallance, manager of the Commissioning Services office within IPF's Building Services department, won "Outstanding Supervisor" honors on Oct. 16. He was surprised by a secret gathering of colleagues, family and friends, who presented him with the award. (Check out the photo gallery on IPF’s Facebook page.) The Outstanding Supervisor Award was established by MSU's Family Resource Center to recognize MSU supervisors who are highly regarded by their employees for their support of the work/life (professional/personal) needs of their employees.
Murphy, Townsend demonstrate exemplary customer service
Carpenter I Ed Murphy and Maintenance Assistant II Austin Townsend recently responded to a service request at the MSU Controller’s Office to repair a secured access door. Showcasing IPF’s dedication to superior customer service, the duo responded soon after the service request was sent in, and they took the time to explain the problem to IPF’s campus customers. Angela Matlock, administrative associate II in the MSU Controller's Office, sent thanks for a job well-done.
IPF tackles flooding at Spartan Stadium Tower in time for football victory
Just days prior to the Nov. 30 MSU football game, IPF received a call about flooding at Spartan Stadium Tower. A water leak in a wall on the fifth floor resulted in damage to the ceilings on the lower floors, including a partially collapsed ceiling on the fourth floor. IPF responded quickly to identify the problem, stop the leak and clean up the damage, all in time to prepare the stadium for the football game (which the Spartans won). MSU Deputy Director of Athletics Greg Ianni and MSU Assistant Athletics Director Rick Atkinson each sent notes of appreciation to the IPF team.
Powers, Thelen go 'above and beyond' for campus customer
When a campus customer experienced difficulties using the new fueling system at MSU, Automotive Mechanic II Andy Powers and Service Manager III Roger Thelen stepped in to help. Martha Bernath, office assistant III at Intercollegiate Athletics, applauded the customer service provided by both Powers and Thelen, who helped her fuel her vehicles and re-program her fuel card so she would not have any further issues. Bernath notified MSU President Lou Anna K. Simon of the superior customer service provided by Powers and Thelen.
Building relationships to better serve MSU
IPF partners with other campus units to support Twitter campaign
The Associated Students of MSU group recently started a campaign on the social-media site Twitter, encouraging students to tweet about what they perceive as needing to be fixed on campus. IPF and other MSU service units met with ASMSU to discuss the campaign and to develop a plan to work together to proactively support the campaign. IPF is now fielding legitimate “trouble reports” via Twitter in the same manner that “trouble reports” normally reported by phone are handled. Additionally, IPF, ASMSU and other service partners intend to meet quarterly to share news and explore other partnership possibilities.
Team IPF featured elsewhere
Kemel Dawkins has been recommended to serve as MSU's vice president for strategic infrastructure planning and facilities. Currently the executive vice chancellor for administration at Rutgers University’s Newark campus, his appointment is subject to approval by the MSU Board of Trustees.
Vice President for Strategic Infrastructure Planning and Facilities Ron Flinn is featured in a new Spartan Saga video. The videos allow Spartans to share their stories in their own words. Check it out to learn more about VP Flinn's life and career.
MSU Athletics produced a video about Spartan Stadium’s north end zone addition, with men’s football coach Mark Dantonio explaining what the renovations mean to the team and the university. IPF’s Planning, Design and Construction department manages the design and construction of the project.
Check this page regularly for more updates on IPF’s Spartan Service to MSU, and visit the website’s News and Alerts page for more articles and announcements highlighting all of the latest news related to the unit.
Did you know?
Leaf-recycling plan protects environment, reduces costs
IPF uses tree leaves and grass clippings as compost on campus to greatly reduce the cost of obtaining compost from outside businesses.
IPF’s Landscape Services department gathers fallen tree leaves onto grass areas so they can be chopped up with the grass clippings. That material is then taken to MSU’s Beaumont Nursery to mix into the topsoil, adding organics that help to produce healthier topsoil for campus uses. The blend of grass clippings, leaves and perennial trimmings is used across campus and saves MSU tens of thousands of dollars each year.
By implementing new technologies into everyday operations, IPF keeps MSU green.