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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

IPF Telecommunication Systems connect the MSU community

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August 15, 2016

With over 60,000 students, faculty and staff at MSU, efficient communication is a necessity. IPF Telecommunication Systems serves as the connective tissue for campus, using a variety of services and technology.

Their reach extends through all campus communication channels, including telephones, two-way radios, cable TV and wire management.

Telecom has online resources (ipf.msu.edu) and a customer support office ((517) 353-5515) that handles common inquiries including:

Avaya Campus PBX- The campus telephone system provides a communication platform used by hundreds of departments around campus. Information available online includes user guides and service request forms for new installations, phone repairs, moving phones and more.

EC-500- A feature available to all Avaya users, allowing them to integrate their cell phones with their desk telephones. Online information includes a user guide and the form to submit a service request.

Cable TV- Staff and faculty can find services and how to get support for their classrooms and offices. Additional online information includes the cable channel lineup and service request forms for installation and repair.

Telecom includes the university’s one-stop communication system ContactMSU. This information resource enables customers to have their questions answered 24/7/365. The ContactMSU phone number is (517) 355-1855, paying homage to the year MSU was established (1855).

Users can interact with ContactMSU staff by telephone, text, email or web chat, and have their questions answered on a number of subjects, including general campus information, directory services, event information, and more. Spartans around the country often call in for updates on athletic events.

“We want people to know that if they have a question about anything MSU, they can find us,” said Angela Knauf, customer experience assistant director. “If we don’t have the answer, we will quickly find it and get it back to them.”

In addition, telecom handles calls that come to IPF dispatch services ((517) 353-1760). Campus customers can contact IPF dispatchers about any facility, utility or service issue that needs to be addressed within 48 hours.

In order to sustain high level service, telecom consistently strives to make campus communication as effortless as possible. With the variety of ways that exist to communicate today, they must continually tie new and existing technology together for the campus community.

“We are here to support people,” said Jeff Carpenter, assistant director for design and operations. “We do a thousand things, but our main goal is to serve the MSU community the best we can.”