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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

IPF offers E-911 consultation services


Sep. 11, 2014 

The Michigan Emergency 9-1-1 Services Enabling Act, PA 32 of 1986, as amended by PA 271 of 2011, requires that multi-line telephone systems have the ability to identify the specific location of emergency calls no later than Dec. 31, 2016.

This enhanced 911 (E-911) technology allows 911 dispatchers to receive detailed information about the specific physical location of a caller in an emergency and includes a room number or other designation, not just a street address or building name. A large number of telephone systems in use at MSU were not designed to support this new E-911 technology requirement and therefore are not capable of providing the specific location of a 911 caller in an emergency.

Telephone systems that are compliant include:


  • Avaya-branded telephone systems with a unique campus 5-digit number on each telephone (excluding EDC/University Club Avaya system).
  • Biomedical and Physical Sciences Building Nortel-branded systems.
  • Stand-alone department systems that have been determined to be compliant in the past three years through direct communication with IPF Telecommunication Systems (mostly non-academic units) or are scheduled to be compliant.


  • Avaya telephones billed via the IPF Telecom Systems recurring billing system in EBS (e.g. Lansing CCED, Secchia Center, VanAndel Institute, MSU Detroit and MSU COM DMC).

If a unit does not appear to be compliant and to ensure that the university is compliant with the E-911 legislation by the deadline, use the MSU Infrastructure Planning and Facilities online service request for a consultation.

The IPF website has more information on the Avaya Campus PBX telephone system. Campus customers can also call IPF Telecom Systems at (517) 353-5515 for additional information. 

MSU Infrastructure Planning and Facilities builds and maintains the physical environment for Michigan State University’s education, research and outreach missions, and directs the university’s campus sustainability initiatives and long-term infrastructure planning goals. The unit’s experienced team of professionals keeps MSU running 24/7/365, delivering an immense menu of services and providing expert analysis for university objectives. Call (517) 353-1760 for emergency service.