Announcing customized request forms for telecommunication services
May 5, 2014
To better serve customers, the MSU Infrastructure Planning and Facilities Telecommunication Systems department has launched customized request forms for its services. The online forms ask for the specific information a customer must provide to fulfill the product or service request. The reduced need for additional follow-up and processing time means IPF can complete the requests more quickly.
The types of service requests that Telecommunication Systems handles are cable television, consultation and analysis, telephone, two-way radio, voicemail and changes to monthly recurring billing in addition to others.
There are two easy ways to use the new system.
- Those that do not already have a service in mind can browse the service guide to read the descriptions of all that IPF offers. Select “Telecommunication” from the drop-down menu and select a page from the list to learn details about that service or product. From there, the customers can choose the exact request they need in the right-hand sidebar, and the link will take them directly to the correct form.
- Those that already know which service they need can click the green “Request Service” button on the IPF home page, log in, expand the “Telecom” link in the menu, expand the sub-categories, select the needed service and click “Begin." (The "General Request" button on the IPF home page takes customers to a generic IPF service request form. For Telecom services, use the "Request Service" button.)
When filling out these forms, drop-down menus, hover instructions and hyperlinks will assist in answering the questions.
For questions or comments, please IPF Telecommunication Systems at (517) 353-5515 or e-mail firstname.lastname@example.org.
MSU Infrastructure Planning and Facilities builds and maintains the physical environment for Michigan State University’s education, research and outreach missions, and directs the university’s sustainability initiatives and long-term infrastructure planning goals. The unit’s experienced team of professionals keeps MSU running 24/7/365, delivering an immense menu of services and providing expert analysis for university objectives. Call (517) 353-1760 for emergency service.