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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Section 260: Infrastructure Planning and Facilities

I. General

This section describes the wide range of Infrastructure Planning and Facilities services and outlines basic business procedures. To address questions not answered below, call IPF at (517) 353-1760 to be directed to the proper department or click on the links for additional information (addresses, contacts, service hours, fax and telephone numbers, service details, etc.)

II. Service descriptions

A. Building Services - Commissioning Services provides conducts a comprehensive engineering analysis of the operation and performance of a building’s systems, including HVAC (heating, ventilation and air conditioning) and lighting systems. The systematic process ensures building performance, reduces energy use, improves indoor air quality and meets occupants' needs.

B. Building Services - Custodial Services provides cleaning service in academic, athletic and event buildings, locks and unlocks the buildings, operates swimming pools, replaces light bulbs and tubes, and similar minor building maintenance. Contact the head custodian for basic custodial service in a building; otherwise call the office at (517) 353-1760.

C. Building Services - Maintenance Services office operates and maintains academic buildings, maintains the utility distribution system, and performs related services. The office also sets up special events, assembles furniture and provides heavy trucking, labor, and equipment for certain heavy moving and delivery services. A wide variety of skills and materials in metal working, electrical, electronics, plumbing, heating, ventilation, air-conditioning, carpentry, roofing, masonry, locksmith, painting, and glazing trades are available for departmental facilities and projects.

D. Planning, Design and Construction performs planning and analysis for MSU IPF, maintains construction standards and master records of buildings and utilities, coordinates and inspects alteration projects, and prepares plans and specifications. The department also reviews plans for consulting architects and engineers on capital construction projects.

E. Landscape Services provides maintenance of the campus park including all horticultural and flowering materials, roads, sidewalks, directional traffic and informational signs and litter and debris control. Woody plant specimens are made available from its nursery for the planned campus. Site construction work and maintenance of service equipment is also provided.

F. Power and Water operates the power plant, reservoir, and wells which provide steam, electricity, and water to the main campus. For information on utility capabilities, call Engineering and Architectural Services at (517) 355-3372. To report irregular utility conditions or utility interruptions, call IPF Dispatch at (517) 353-1760.

G. Telecommunication Systems manages the university's telephone, radio, broadband cable TV, and fiber systems. See Section 280 for details on the telephone system and directory information services. Call (517) 353-5515 to request service.

H. Transportation Services operates the Campus Charter Bus Service; rents and leases sedans, station wagons, vans and trucks to departments and individuals for university business; operates a fueling and vehicle repair station; and maintains data, titles and licensing for the vehicle fleet. Campus shuttle service and special transportation services are operated by Capital Area Transportation Authority at (517) 394-1100.

III. Requesting services

A. To request routine maintenance services in academic buildings or report problems, complete a service request online or call (517) 353-1760.

B. For custodial services in academic buildings or report problems, complete a service request online, call (517) 353-1760 or contact the building’s head custodian.

C. The online service request is used to request any IPF services to be paid for by the requesting department.

D. Work order, project number, and capital project number

Upon approval of the service request, an electronic confirmation is sent to the requesting department. Three key references included on the work order are the:

1. Work order, project number, and capital project number - which appear on all documents from an approved service request to final billing. Reference it when inquiring about a job.

2. Project manager - IPF's primary representative to be contacted regarding the status of a job.

3. The requester - the requesting department's representative regarding all aspects of the job.

E. Open order for trouble calls

An IPF open order request can be established for immediate response by IPF personnel for emergency type IPF services. A separate work order will be issued for each emergency call using information received on the open order request, eliminating the need for a separate service request for each "trouble call.” Contact customer@ipf.msu.edu or call (517) 435-3375 to receive more information about this service.

F. Non-student outdoor events

Forms, guidelines and information regarding the procedure to obtain approvals and schedule non-student outdoor events, including 5K runs, events with tents, including tailgate tents, A-Frames, as well as outdoor banners and signs can be found on the IPF website (link). For additional information call 517-355-8485. Student events are facilitated through Student Life, (517) 355-8286.

G. Billing procedures

1. Billing procedures for telephone services are detailed in Section 280.

2. Billing charges for all other departmental services are itemized on the IPF online customer statement and in AIS Docviewer.

H. Customer inquiries

1. To get answers regarding the status of a job, contact the project manager listed on the electronic confirmation or call (517) 353-1760.

2. Send billing inquiries to (customer@ipf.msu.edu) or call (517) 432-0250.

I. Extended heating, ventilation and cooling (HVAC) run times

MSU IPF is the unit that implements the requests for extending HVAC operation in buildings on campus. All requests will be logged with the requestor's name, department affiliation/position, phone number, date and time and location of activity, number of people associated with the activity, and the reason/purpose for extension. Under all circumstances, requests should be sent in as a service request. Call (517) 353-1760 in the case of emergencies or if immediate assistance is required. Billing will occur for incurred cost where appropriate.

In keeping with the environmental-stewardship goals, data monitoring the additional run-time requests for Tier III and IV will include the additional energy use including kwh costs to the general fund and CO2 emissions calculations on a semester basis. This information will be shared with the Vice President for Strategic Infrastructure Planning and Facilities and the Provost.

Tier I - Central Control approval:

These requests are single time requests, amounting to four or fewer hours additional run time on a single system. These requests should be submitted by service request.

Additional conditions: Four or more similar requests by the person/department within a six-month period will automatically elevate the request to a Tier II request. Denial of a request, for any reason, may be appealed to a Tier II level.

Tier II - IPF Supervisor approval/appeal:

These requests are temporary in nature, amounting to 16 or fewer total hours of additional run time and include any elevated Tier I requests and appeals. These requests should be submitted by service request.

Additional conditions: Two or more similar requests by the person/department within a six-month period will automatically elevate the request to a Tier III request. Denial of a request, for any reason, may be appealed to a Tier III level.

Tier III - IPF Service Manager approval/appeal:

These are temporary in nature, but may be in effect for extended periods lasting less than 15 weeks and will include any elevated Tier II requests and appeals. These requests require advance notice submitted in writing and need to allow adequate time to process and evaluate. An energy estimate will be performed. Department head or Dean approval is required. Service requests will be directed to the IPF Director of Building Services. The energy estimate will be provided to the requestor.

Additional conditions: Two or more similar requests by the person/department within a 12-month period will automatically elevate the request to a Tier IV request. Denial of a request, for any reason, may be appealed to a Tier IV level.

Tier IV - Vice President for Strategic Infrastructure Planning and Facilities approval/appeal:

These include all permanent changes as well as any elevated Tier III requests and appeals. These requests require advance notice, allow a minimum of two weeks for adequate time to process and evaluate. An energy estimate will be performed. E-mail or letter of approval from the Department head or Dean is required along with the service request. E-mails should be sent to customer@ipf.msu.edu. Requesting department may be required to secure additional utility funding. Service requests will be directed to the IPF Director of Building Services with a copy to the Vice President for Strategic Infrastructure Planning and Facilities. The energy request will be provided to the requestor. All tier IV requests shall be reviewed yearly for re-evaluation of conditions by the Vice President for Strategic Infrastructure Planning and Facilities and the Provost.

Final Appeal: Denial of a request, for any reason, may be appealed to the Vice President for Strategic Infrastructure Planning and Facilities and the Provost.