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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Automatic call distribution (ACD)

IPF Telecommunication Systems employees will consult with you to design your call center to help you manage your incoming call flow based on the needs of your operation.

Automatic call distribution (ACD) is an application that enables your call-center agents to most efficiently serve callers with customized call routing and call queuing, service observation capabilities for training and quality assurance, real-time and historical statistics, and telecommuting/remote-worker options.

Request consultation for automatic call distribution.