Avaya Aura Contact Center
Avaya Aura Contact Center (AACC) is a multi-media call-center application that can be used to efficiently serve customers whether they contact you by phone, e-mail, web chat, instant messaging or text using a single-agent desktop interface.
- Avaya Aura Agent Desktop (AAAD) is a software client that allows your agents to manage multiple types of customer contacts simultaneously.
- AAAD provides current and historical customer-contact information to agents to help them deliver the best customer service possible.
- Enhanced contact-center reporting provides comprehensive contact information and statistics for your integrated contact-center operations including voice, web, e-mail and IM channels. It contains more than 130 standard report templates and a report-creation wizard. In addition, supervisors have the ability to create real-time dashboards and to create custom reports.
- View a PDF brochure about the product.
- If you would like more information, visit the Avaya website.
IPF Telecommunication Systems offers hands-on training for this service.
See Telecommunication Systems self-service portal for the latest software downloads and documentation.
For consulting services, submit an online service request.