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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Avaya Aura Messaging

On July 1, 2015, changes were made in the voicemail offerings on campus. For customers with Avaya-branded phones on the Avaya Campus PBX, the following occured:

  • Users were migrated to the Avaya Aura Messaging platform.
  • Users that had Unified Messaging (voicemail to email) enabled will need to re-enable this feature on the new system.

The Avaya Aura Messaging platform

The Avaya Aura Messaging system is a new voicemail platform that offers Unified Messaging, personal faxing, Reach Me, Notify Me and many other new features. This system upgrade is being offered to any Avaya Campus PBX users.

Access the Avaya Aura Messaging Web Access site for system preferences.

View the Avaya Aura Messaging quick reference guide.

View the Avaya Aura Messaging user guide.

View the Avaya Aura Messaging Shared Extension Voicemail instructions.

Messages that were left prior to July 1st will continue to exist at the legacy voicemail system and can be retrieved by dialing (517) 432-2100 or 2-2100.  Users will need to use their old password to access the legacy voicemail system.

New features

In addition to the Unified Messaging (voicemail to e-mail notification) that users enjoy today, the following new features are also available:

  • Updated website to access messages – Users can access voicemails via a web browser and listen to messages with computer speakers or have the voicemail system call them.
  • Reach Me – A feature that forwards calls to a phone on a schedule that the users define. It also allows users to define a list of numbers that they want called and if they want to screen calls before they accept them.
  • Notify Me – A customizable version of Unified Messaging that allows users to determine how to get notified of messages in their mailbox, including e-mail and SMS notifications.
  • Familiar user interface – The interface is familiar to users if they own a cell phone. For example, users will press "1" to listen to messages, "7" to delete, "9" to save, etc. 

Learn more about these features by reviewing the user guide.

Upgrade and migration timeline

On June 17, 2015, all Avaya users were imported from the legacy Campus Voicemail system to the new Avaya Aura Messaging platform. At that time, users could begin to login and set up their greetings, passwords, etc.  After June 17, users could dial 2-0000 from their campus phone to try out the new system. Users could use their existing voicemail password or STATE (78283) to access their new mailbox. Users could also set-up Unified Messaging forwarding on their new mailbox at this time.

On July 1, 2015, all Avaya users were activated on the new voicemail system. This means that the new system began answering calls and recording voicemails. Users can dial 2-0000, (517) 432-0000 or press the Messages key on their phone to access their voicemail box. If there is a need to access messages on the legacy system, users can dial 2-2100 and listen to messages.

On Aug. 1, 2015, all messages stored for Avaya users on the legacy campus voicemail will expire and will no longer be accessible.