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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Avaya call recording

Capture your inbound customers calls automatically and replay them as needed for quality control, training and operational management.

Benefits

All calls are recorded to a primary departmental number, no matter who answers the calls. Recorded calls can assist with training, call quality monitoring, operational compliance and regulatory requirements.

Key features

  • Authorized users have a secure browser-based access to recordings for easily searchable play back.
  • Avaya recording licenses can be purchased or leased for each concurrent user.
  • Recordings are stored on a secure server for 62 months.

View a PDF brochure about the product.