Avaya call recording
Capture your inbound customers calls automatically and replay them as needed for quality control, training and operational management.
All calls are recorded to a primary departmental number, no matter who answers the calls. Recorded calls can assist with training, call quality monitoring, operational compliance and regulatory requirements.
- Authorized users have a secure browser-based access to recordings for easily searchable play back.
- Avaya recording licenses can be purchased or leased for each concurrent user.
- Recordings are stored on a secure server for 62 months.