Avaya one-X Agent
Avaya one-X® Agent is a desktop software application designed for Microsoft Windows as a productivity tool for call-center agents.
- Full call control of functions such as answer/release, hold/unhold, transfer and conference.
- Easily configurable screen pop-ups show relevant customer data for software applications the agent uses to assist callers.
- Real-time queue status, talk time and other configurable metrics.
Avaya one-X® Agent for office-based agents is an option included with each agent user license. Avaya one-X® Agent for remote workers is also available at an additional cost.
IPF Telecommunication Systems offers hands-on training for this service.
See the self-service portal for the latest software downloads and documentation.
Technology workshop presentation
Get an inside look at Avaya one-X Agent with the below presentation.