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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Avaya one-X Agent

Avaya one-X® Agent is a desktop software application designed for Microsoft Windows as a productivity tool for call-center agents.

  • Full call control of functions such as answer/release, hold/unhold, transfer and conference.
  • Easily configurable screen pop-ups show relevant customer data for software applications the agent uses to assist callers.
  • Real-time queue status, talk time and other configurable metrics.

Avaya one-X® Agent for office-based agents is an option included with each agent user license. Avaya one-X® Agent for remote workers is also available at an additional cost.

IPF Telecommunication Systems offers hands-on training for this service.

View the user guide and quick reference guide here.

See the self-service portal for the latest software downloads and documentation.


Technology workshop presentation

Get an inside look at Avaya one-X Agent with the below presentation.

Desktop teleworking tools PDF