Find work requests
The service requests that have been recently submitted via the online form will display in this list. Once IPF processes a request, it will be converted to a capital project, a project request or a work order (see definitions on the "How to read your bill" page). You will receive an e-mail when the request is converted. The requests will still appear in the "My requests" list, but instead of seeing the service request number as an identifier you will see a CP, PR or WO number instead.
If you wish to receive an e-mail when your service request is converted into an Infrastructure Planning and Facilities project or work order, be sure that the correct e-mail address is specified in the MSU EBS system.
- Log into EBS.
- Click on the “ESS” tab.
- Click “Personal Information.”
- Click “Additional Communication Details.”
Multiple e-mail addresses can be defined from the ESS tab, but only three types of e-mail address are evaluated for updating Infrastructure Planning and Facilities requestor and employee data:
MAIL Other Business E-mail
If an Other Business E-mail (type of "MAIL") has been defined then this is used. If more than one is defined, then the one used is randomly selected.
0003 Other E-mail
If no Other Business E-mail (type of "MAIL") has been defined but an Other E-mail (type of "0003") has been defined then this is used. If more than one is defined, then the one used is randomly selected.
0010 MSU E-mail
If no Other Business E-mail or Other E-mail have been defined then your MSU NetID e-mail is used.
If you wish to add an e-mail address to the system, do the following:
- Beneath the grey table, click the button that says “Add new.”
- Select the Type of address from the selector window.
- Enter the e-mail address in the “Long ID/Number” box.
- Click the “Add new” button.
Search for requests/Find requests
This function can be used to view requests, CPs, PRs and WOs that are open (in-progress) as well as closed (completed). Select the parameter you wish to search by from the green drop-down button. Enter the needed information and press “Search.”
If you wish to search by multiple parameters, click the “advanced search” link and fill in the information there.
Clicking on a work order will display the account currently listed for the work order, a description and location of the work completed, the date of the request and the amount charged to that work order. Once a job is completed, its status will change from “open” to “closed.” There is no automatic e-mail generated for a completed job, but the customer can request notification from the supervisor overseeing the work.