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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Find work requests

My requests

The service requests that have been recently submitted via the online form will display in this list. Once IPF processes a request, it will be converted to a capital project, a project request or a work order (see definitions on the "How to read your bill" page). You will receive an e-mail when the request is converted. The requests will still appear in the "My requests" list, but instead of seeing the service request number as an identifier you will see a CP, PR or WO number instead.

E-mail notifications

If you wish to receive an e-mail when your service request is converted into an Infrastructure Planning and Facilities project or work order, be sure that the correct e-mail address is specified in the MSU EBS system.

  1. Log into EBS.
  2. Click on the “ESS” tab.
  3. Click “Personal Information.”
  4. Click “Additional Communication Details.”

Multiple e-mail addresses can be defined from the ESS tab, but only three types of e-mail address are evaluated for updating Infrastructure Planning and Facilities requestor and employee data:

MAIL Other Business E-mail

If an Other Business E-mail (type of "MAIL") has been defined then this is used. If more than one is defined, then the one used is randomly selected.

0003 Other E-mail 

If no Other Business E-mail (type of "MAIL") has been defined but an Other E-mail (type of "0003") has been defined then this is used. If more than one is defined, then the one used is randomly selected.

0010 MSU E-mail

If no Other Business E-mail or Other E-mail have been defined then your MSU NetID e-mail is used.

If you wish to add an e-mail address to the system, do the following:

  1. Beneath the grey table, click the button that says “Add new.”
  2. Select the Type of address from the selector window.
  3. Enter the e-mail address in the “Long ID/Number” box.
  4. Click the “Add new” button.

Search for requests/Find requests

This function can be used to view requests, CPs, PRs and WOs that are open (in-progress) as well as closed (completed). Select the parameter you wish to search by from the green drop-down button. Enter the needed information and press “Search.”

 A screenshot of the search for requests basic search view

If you wish to search by multiple parameters, click the “advanced search” link and fill in the information there.

A screenshot of the search for requests advanced search view

Search for requests results view. A table showing the date, request number, request status, work-order number, work-order status, CP number, phase, description, requestor, maintenance type and building.

Clicking on a work order will display the account currently listed for the work order, a description and location of the work completed, the date of the request and the amount charged to that work order. Once a job is completed, its status will change from “open” to “closed.” There is no automatic e-mail generated for a completed job, but the customer can request notification from the supervisor overseeing the work.


Click here to view your active work requests and see other requests within the customer portal.