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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

N-Focus call reporting

N-Focus is a web-based analysis and reporting tool for automatic call distribution customers. Its real-time and historical reports provide powerful insight into call-center operations. The tool provides easy-to-understand yet in-depth analysis that allows managers to make informed, timely decisions to improve call-center performance.

Access N-focus here or read its PDF user guide.

Order or obtain more information by submitting an online service request.