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Michigan State UniversityMichigan State UniversityInfrastructure Planning and Facilities

Services

Support
Development of software applications to promote efficiencies through better knowledge and engagement, protect the university’s investment in infrastructure and research, and expand the accessibility of institutional data.
Telecommunication
An assistive listening device is a device that is used to improve hearing ability for people in a variety of situations whether they use or do not use hearing aids.
Telecommunication
Audio-conferencing services options allow individuals to communicate and collaborate with each other using technology like conference phones and Zoom.
Telecommunication
IPF Telecommunication Systems employees will consult with you to design your call center to help you manage your incoming call flow based on the needs of your operation.
Telecommunication
Avaya Aura Contact Center (AACC) is a multi-media call-center application that can be used to efficiently serve customers whether they contact you by phone call, e-mail, web chat, instant messaging or text using a single-agent desktop interface.
Telecommunication
The Avaya Aura Messaging system is a voicemail platform that offers Unified Messaging, personal faxing, Reach Me, Notify Me and many other unified communications features.
Telecommunication
Record your inbound customers calls automatically and replay them as needed for quality control, training and operational management.
Telecommunication
The Avaya Campus PBX provides a common communications platform used by hundreds of departments on campus including campuses in Detroit and Grand Rapids.
Telecommunication
Avaya Equinox is a "softphone" application that allows you to place and receive phone calls from your internet-connected smart phone, tablet or computer.
Telecommunication
The Avaya messaging service allows you to send and receive text and multimedia messages (SMS and MMS) from your MSU phone number.
Telecommunication
Avaya one-X Agent is a desktop software application designed as a productivity tool for call-center agents.
Telecommunication
IPF Telecommunication Systems offers several Avaya “softphone” applications that allow you to place and receive phone calls from your internet connected device.
Transportation
MSU Bikes is a full-service bike shop on campus offering maintenance and repair, rentals and bike sales for both new and used bikes.
Support
Billing resources and customer statement access.
Buildings
Repair and maintain gas-fired equipment to heat buildings and providing domestic hot water (boilers and furnaces)
Buildings
See the "Buildings information" page under "Resources."
Buildings
Official building names and numbers are recorded in the Facilities Information Tool (FIT).
Buildings
Facility Information Services provides the maintenance of drawings of all campus buildings and associated building information modeling (BIM).
Telecommunication
IPF Telecommunication Systems provides consultation, design and implementation services to assist you in planning for both business continuity and disaster recovery specific for your business requirements.
Telecommunication
MSU's campus cable television network serves university-owned department buildings, residence halls and university apartments owned and operated by Michigan State University.
Telecommunication
Internal directory services, directory maintenance, external directory services, local directory, national directories, international directories
Buildings
Building, installation and repair of wooden structures for campus facilities; creation of custom cabinetry, custom woodwork, displays, solid surfaces and window frames; trouble calls, doors and hardware, ceiling replacement or repair, floor replacement or repair and walls office renovations and other projects.
Telecommunication
Campuswide coverage and capacity enhancements.
Transportation
Buses are available to charter for any Michigan State University affiliate excluding political activist groups. Transportation Services offers several options, including 5 biodiesel buses.
Buildings
Custodial Services cleans restrooms, classrooms, conference rooms, libraries, laboratories and more in campus buildings.
Recycling and reuse
The recycling center has several means for breaking down organic waste and reusing it as fertilizer or fuel.
Telecommunication
Telecommunication analysts and engineers are available to discuss your operational needs and design cost-effective technology solutions.
Telecommunication
Automatic Call Distribution (ACD) Avaya Aura Contact Center and Reporting Call Center Reporting and Statistics—N-focus
Buildings
Ad hoc mapping, reporting and data analysis to provide access to IPF knowledge.
Buildings
Deferred maintenance; periodically evaluate the condition of facility equipment; systematically address the need to maintain the structural and operational integrity of campus facilities
Telecommunication
Infrastructure Planning and Facilities dispatchers handle maintenance trouble calls 24 hours a day, 365 days a year.
Buildings
Facility Information Services provides the organization, maintenance, processing and retrieval of facility, infrastructure and unit operational documents for various IPF departments.
Telecommunication
The Avaya Campus PBX allows each user to have access to both E-911 and Reverse 911 service which requires a dedicated MSU telephone number for each physical telephone set. Calls to 911 send the specific building name and room number to the Ingham County 911 dispatch center.
Telecommunication
Extension to Cellular (EC-500) is a feature available to all Avaya Campus PBX users that allows users to integrate their cell phones with their desk telephones. The integration of the two devices enables users to seamlessly migrate calls between devices and control when calls are received at either device.
Utilities
Maintenance, installation and alteration of electrical systems and components from low- to high-voltage distribution and end-usage devices; management of projects involving lighting, electrical service upgrades, lab equipment, office requirements, communications conduit systems, building/office/lab electrical assessments, ceiling-mounted projectors and testing of new energy-efficient lighting
Other
Fabrication, modification and repair of specialized electronic components for 50-volt units and less; participation in electronic design activities; resolution of operational problems.
Buildings
Inspection, reparation, maintenance and modification of circuitry and equipment of passenger and freight elevator systems and power lifts.
Support
This is a collection of resources for MSU staff that might need to telecommute during inclement weather.
Other
Infrastructure Planning and Facilities can help you plan and set up for events hosted on campus and their supporting activities.
Support
FAMIS (Facilities Asset Management Information System) software provides products and services to help organizations maintain and operate facilities assets, manage space and control capital projects. Discoverer is a tool for exporting data and making reports.
Buildings
Repair rotating equipment (fans, bearings) to maintain HVAC requirements.
Telecommunication
IPF Telecommunication Systems designs, implements and maintains campus fiber-optic systems and supports the campus data network and point-to-point fiber-optic solutions.
Buildings
Installation and repair of all types of glass and glass substitutes; windows, greenhouses, skylights, cabinet fronts, boiler glass, spandrel panels and all other glass fixtures.
Other
Graffiti removal from painted, mason, metal, cement and other outdoor and indoor surfaces.
Other
Emergency phones, identified by a green light above the phone, are deployed outdoors throughout the MSU campus and indoors in residence halls and in select classroom buildings.
Landscaping
Maintenance of roads, bridges, sidewalks, building entrances, bike paths and terraces; upkeep of parking lots and ramps
Other
Provides support for removal of hazardous materials (i.e. asbestos, lead, mercury, PCBs) or equipment that contains hazardous materials that may be impacted during a maintenance or renovation activity.
Telecommunication
IPF Telecommunication Systems has many options for call-center workers, receptionists and other employees who desire headsets.
Buildings
Maintaining heating, cooling, indoor air quality and humidification where applicable
Buildings
Current and historical facility and utility data including building square footages, construction history, building photos and addresses are available through the Facilities Information Tool (FIT).
Buildings
Repair piping and duct insulation to meet HVAC requirements and prevent build-up of condensation.
Renovation
IPF interior design services span all phases of design from the initial consultation to the post-installation evaluation including inventory, managing the bidding process, coordination of contractors and move management.
Buildings
The IPF Key Shop is responsible for all keys and locks on campus.
Landscaping
Installation and maintenance of horticultural material, plant life and outdoor amenities.
Buildings
Collection and maintenance of spatial data related to the built and human environments.
Buildings
Installs and repairs brick, tile, stone, and building concrete.
Buildings
Works on the installation and maintenance of all mechanical systems on campus.
Buildings
Manufactures repairs and maintains sheet metal, machined and plastic parts and equipment; supports power-plant operations and HVAC operations by fabricating parts.
Telecommunication
Telecommunication analysts and engineers are available to discuss your operational needs and design cost-effective technology solutions to support your mobile or telecommuting needs.
Buildings
IPF will set up T.V. and projector mounts in classrooms, offices and elsewhere.
Telecommunication
See Telecom billing.
Telecommunication
The tool provides easy-to-understand yet in-depth analysis that allows managers to make informed, timely decisions to improve the Avaya call-center performance.
Landscaping
Provides woody plant specimens from its nursery and greenhouse support for plant materials used in Beal Botanical Garden and the planned campus; provides care for vegetation such as trees, shrubs, perennials and ground cover, promotes the expansion of campus plant life.
Transportation
Record the mileage of your leased vehicle online.
Buildings
Paints interior and exterior surfaces of buildings, structures, fixtures and furniture, walls (plaster or block), ceilings and floors.
Removal of insects and small animals from University buildings.
Buildings
Installation, repair and maintenance of piping, fixtures and equipment used in the distribution, drainage and ventilation of water, water-carried waste, air, gas and other liquid.
Utilities
The T.B. Simon Power Plant is a co-generation plant that provides MSU’s campus with nearly all of its steam, heat and electricity needs.
Support
University departments may request a free preliminary cost assessment. This is a service provided by Infrastructure Planning and Facilities to aid MSU administrators in making strategic facility decisions.
Buildings
Monitoring and recording all equipment that needs regular maintenance and assigning the correct preventive maintenance program.
Buildings
Repair, maintain and install new pumps (including storm, sewage-injection and domestic-water-booster pumps), vacuum systems and air compressors
Telecommunication
IPF Telecommunication Systems repairs all two-way radios.
Other
The Land Management Office oversees property leases for MSU.
Recycling and reuse
MSU Recycling provides comprehensive recycling and waste management services for the entire campus.
Building Services
Refrigeration services is responsible for the maintenance and repair of refrigeration and absorption equipment.
Support
Helping MSU-related moving both on and off-campus
Renovation
Design and construction services for projects of all sizes.
Other
Rental of furniture and moving equipment
Buildings
Constructing and maintaining all types of roof systems and roof assemblies; inspecting and cleaning gutters and roofs periodically according to need.
Buildings
Install, maintain, inspect, certify and document safety and security electronic equipment, including fire alarm systems, fire-suppression (sprinkler) systems, security systems and related devices.
Support
Scheduled maintenance announcements for utility shutdowns, generator testing, phone and cable outages and other scheduled maintenance are compiled from several sources and published on the Alerts page.
Buildings
Maintenance activities and emergency response between the hours of 4:30 p.m. and 1 a.m.
Telecommunication
Session Initiation Protocol (SIP) is a communications protocol used for controlling multimedia communication sessions.
Buildings
Creates, installs and repairs signage of all types across campus; fabricates name tags, building signs, room signs, placards and holders for doors, evacuation signs, ID signs for equipment.
Landscaping
Please call dispatch at 353-1760 to report problem areas.
Telecommunication
IPF Telecommunication Systems offers the Spectralink wireless telephone as an option on the Avaya Campus PBX system.
Buildings
Installation and repair of handrails, metal stair treads and other stair accessories for internal and external staircases.
Other
In-depth analysis of various engineering and architectural options that enable a department to achieve its objectives.
Recycling and reuse
The MSU Surplus Store collects used items from the MSU community and makes them available for resale at low prices.
Telecommunication
This secure website allows you to get the latest software downloads and documentation for several enhanced services provided by IPF Telecommunication Systems.
Telecommunication
Information on campus phone models.
Telecommunication
IPF Telecom Systems provides minor equipment and replacement parts to supplement your telecommunication needs.
Telecommunication
User guides for telephone models used on campus.
Telecommunication
Information regarding training on the campus phone system.
Telecommunication
Unified messaging on the Avaya Aura Messaging voicemail system allows users to listen to or read their voice messages from their email, desk phone, mobile phone or computer.
Buildings
Buildings entrances are locked and unlocked according to the posted building hours. Special unlocking schedules can be arranged through our online service request.
Utilities
Work with engineering and architectural services to design utility systems.
Buildings
On-site identification of buried infrastructure as mandated by Public Act 53, State of Michigan. Please direct all utility staking requests through the Miss Dig Association by dialing 811.
Transportation
Both short-term and long-term leases are offered. Vehicles cannot be leased through the online service request.
Transportation
Comprehensive maintenance services for university mini-vans, sedans, hybrid vehicles, box trucks, golf carts and the campus bus fleet.
Transportation
Vehicle sales are handled by the MSU Surplus Store.
Other
Tech.msu.edu will assist with linking to providers of video- and audio-conferencing and recording services.
Telecommunication
MSU IPF Telecommunication Systems department hosts a campus voicemail solution that offers unified communications features such as email notifications of voice messages, time of day greetings and much more.
Telecommunication
IPF Telecommunication Systems offers several configuration options to provide your callers with an auto attendant feature to assist with routing your incoming calls.
Telecommunication
Use an existing or upgraded power-over-ethernet (POE)-enabled data network for both telephone service and MSUnet Internet traffic.
Utilities
Submit a service request if a system in your building needs to be tied into the campus water system.
Buildings
Applying waterproofing materials to structures belowground and aboveground (roofs, basements, nigh-moisture rooms, floors and fountains).
Buildings
Welding services are available for both outdoor jobs and indoor jobs.
Telecommunication
IPF Telecommunication Systems can help you with the Federal Communications Commission (FCC) licensing process
Telecommunication
MSUnet Wireless, Michigan State University's (MSU) centrally managed wireless Internet service, provides wireless network services throughout the MSU campus and off-site locations.
Telecommunication
IPF Telecommunication Systems will help you in planning for your wiring needs for new or enhanced services for voice, data or video.