Service Level Agreement Initiative

Person writing with a pen

An IPF Service Level Agreement (SLA) identifies the roles, responsibilities, expectations, service standards and financial commitments involved in providing general fund and cost recovery services for all university-owned facilities and grounds. IPF Asset Data Collection Initiative (ADCI) is a comprehensive program that includes building-by-building Facility Condition Assessments (FCA), building asset inventories, and mapping (locating) the assets within each building. The SLA is a complementary document that follows ADCI to ensure all assets, asset ownership, maintenance needs, and financial responsibilities are clearly defined.

The University-Wide Service Level Agreement identifies services covered by the general fund for campus facilities. IPF is funded to maintain components of general-fund facilities used by academic or administrative departments, which does not include Auxiliary facilities. If equipment or services are identified as cost-recovery in the University-Wide SLA, then the department must arrange and pay for those services. This will be documented in a Specific SLA.

Specific SLA Identifies how cost-recovery services will be provided and by whom. A Specific SLA will identify the department’s financial responsibility for maintenance and repair of customer-owned assets, and if additional services are desired.