Budgeting and Billing

Billing 

Customer Statements

IPF recently updated its work order management system. You can continue to access your bill for the longevity of a project.

To read your bills beginning February 2024

1. Go to planon.msu.edu
2. Log in using your MSU email and password
3. Authenticate using Okta Verify
4. Select Requests in the Navigation panel to expand the dropdown list
5. Select the Customer Statements
6. Provide an account number and dates (e.g., 2024-02-01 through 2024-02-29) you would like to search
7. Your screen will then display all project numbers and work orders that have charges billed to that account for that specific month

Please see Viewing Customer Statements in Planon for more detailed instructions.

To read your bills prior to February 2024

1. Go to Customer Statements
2. Provide an account number along with the start Billing Period From and end Billing Period To dates
3. Your screen will then display all project numbers and work orders that have charges billed to that account for that specific month

For more detailed instructions on Customer Statements and how to view your billing information please visit:

• Viewing Customer Statements
• How to View My Requests
• How to Search for Requests 

• View Billing Beginning February 2024
• View Billing Before February 2024
• IPF Funding

Utility Billing

Our Power and Water team is responsible for generating utilities for campus facilities, including electricity, steam for heating and cooling, and water services. Natural gas services are provided by Consumers Energy.  City of East Lansing provides sewer to all campus buildings and water for some buildings in the northwest area of campus. Lansing BWL provides electricity and water for the south campus farms areas. Our utility billing system, Trefoil Energy, emails a monthly utility report for all billed meters that will allow you to examine your utility consumption and cost, empowering your stewardship of MSU’s resources.

Estimates

We provide estimates at no-charge to help you make fiscally responsible decisions.  Our estimates should not be used as a firm or final budget.

Estimate request

To request your estimate

1. Submit an online service request
2. Answer Yes to the question Is this an estimate request?
3. You will have 60 days to approve or deny the estimate

Approved estimates 

If your estimate is approved, we will create a work order using the account number you provided

Denied estimates

If your estimate is denied, we will cancel your work request. 

Account numbers

Our financial system mandates an account number for all work orders, regardless of funding coverage.

General funding

If your requested service is covered by general funding, we will change the account number according to the appropriate general fund account.

Other funding

If your requested service is not covered by the general fund, we will notify you accordingly. You will have the opportunity to decline our service or move forward as planned on the account number of your choosing.

Funding

We maintain facilities and landscapes used by academic or administrative departments that are supported by the university's general fund. This includes most permanent facilities of the main campus.  Facilities with other funding sources, such as grants or self-supporting enterprises, are not IPF funded service areas. 

Facilities excluded from IPF funding

• Residence Halls
• Intercollegiate athletic facilities
• Medical clinics

Items/services NOT funded by IPF

Items/services NOT funded by IPF
Through-wall or window air conditioners
Laboratories and associated equipment and related utility piping
Inventoried equipment
Carpeting and draperies
Distilled water systems
Compressed air systems and other air supply systems not intended for building environmental (heating and ventilating) control
Vacuum systems
Movable classroom seating
Data and telephone systems
Wire, fiber optics and wireless media needed to support data and telephone systems
Window cleaning
Office carpet cleaning or hard floor refinishing
Building use outside of normal hours
Additional frequencies of service
Office move out detail cleaning

Customer Service Bulletins

The following table reflects important cut off dates for stakeholders to be aware of as it relates to service provider billing (aka customer statements) in Planon (and formerly FAMIS). Fiscal Officers (FO’s) will receive a service provider billing edoc in KFS on the date noted in the far right column. FO’s have five calendar days to validate and approve the charge, change the object code, add a line description, and change their account in advance of the charge hitting their operating statement.  Any labor, transportation, material, or service charge will be pulled and reflected in the charge you receive up until the date noted below. Charges will automatically approve and push to departmental operating statements after five days with or without FO approval. 

PROFESSIONAL AND DESIGN SERVICES

IPF Planning, Design and Construction is primarily a self-supporting department responsible for all construction and renovations on campus.

All billing rates and fees are reviewed and approved by MSU's Office of Financial Analysis and Reporting (Office of the Controller). These rates and fees are based on actual costs, applied consistently and based on actual use of service. The university develops policy and guidance regarding charge and billing rates.

Visit Renovations and Improvements to learn more about our services.