Custodial Services

For urgent requests, you should call ContactIPF at (517) 353-1760 instead of sending an email or online ticket. Urgent requests include water leaks, broken windows or doors, or similar items that should be dealt with within 24 hours.

Areas of focus

COVID-RELATED QUESTIONS

• What are the cleaning expectations for my office space and building? 
  • While cleaning, IPF custodial staff efforts focus on the health of building occupants. Each worker has received extensive training and is equipped with special tools and products to perform their job, including the use of a germicidal cleaner and a backpack vacuum with HEPA-level filtration.
  • Building touchpoints, including handrails, elevator buttons and door handles in occupied buildings, are being cleaned with a virucidal disinfectant to help fight the spread of COVID-19. An anti-microbial floor finish is applied to all resilient floors that require finish. 
  • We have also added hand-sanitizing stations at building entryways and public spaces and provide spray bottles with disinfectant for office suites and lab areas to be used for cleaning by the occupants. You can submit a requests using IPF’s disinfectant request form.
  • Additional information:
    • IPF Custodial Cleaning Service Levels
    • MSU Environmental Health and Safety
• Who do I contact to have building pests dealt with? 
  • Submit a ticket to IPF Pest Control online or by calling 517-353-1760. 
• Are "deep clean" or office sanitations helpful as people return to previously vacant work spaces?
  • No. The COVID-19 virus does not survive beyond a few hours or days depending on the surface material, according to the CDC. The agency also notes that the principal mode of infection is exposure to respiratory droplets carrying the virus. Sanitizing a work space that has been empty for weeks serves no purpose.
• Can we have more hand sanitizer stations and buckets of disinfectant wipes?
  • Cleaning solution and spray bottles are available if requested so that building occupants can clean their own workspaces regularly. Hand-sanitizer stations are being added at building entrances throughout campus as well. Please submit your requests via our disinfectant request form.
  • Buckets of disinfectant wipes are being maintained in classroom spaces for occupants to self-perform additional disinfection.
• What is the disinfectant that is being used?
  • The product IPF custodians use is called PortionPac Germicidal Cleaner. This is a hospital grade disinfectant that simultaneously cleans, disinfects and deodorizes surfaces. It is EPA registered and is effective against a wide variety of bacteria, viruses and fungi, including COVID-19, Staphylococcus, Salmonella and Pseudomonas, Hepatitis B, MRSA, Influenza A, Avian Influenza, HIV-1, and fungi.
• Can we have touchless/hands-free fixtures, toilets, faucets, and soap dispensers in our restrooms?
  • Restrooms are disinfected at least once per day and more frequently in high traffic classroom buildings. As such, the need for touchless restroom fixtures is not necessary.
  • As a standard, new construction does include touchless fixtures, however it should be known that these fixtures break down more frequently and increases the overall cost to maintain them.
  • The university pays to maintain a standard level of bathroom fixtures and services. Department leadership may choose to pay for upgrades to their restrooms should that be deemed appropriate. If this is desired, please submit a general service request with appropriate MSU financial account information.
• What cleaning happens if someone in my office gets sick?  
  • If a person who has tested positive for COVID-19 has been in an office area within the last 24 hours, a disinfectant misting can be performed. Call 517-353-1760 to request service.
  • Bottles and refill of disinfectant are available for offices to perform additional cleaning. Please submit your requests utilizing IPF’s disinfectant request form.